Customer Experience: Creating Better Business with Design Thinking

Date(s) - 25/09/2018
9:00 am - 3:00 pm

Huone Singapore

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FBC member Exove Design together with Shirute organizes an event Customer Experience: Creating Better Business with Design Thinking.

Are you ready to use Design Thinking to solve business challenges and create GREAT CUSTOMER EXPERIENCES? Expand your mind with LEGO® Serious Play® and experience first-hand how anyone can learn to be more creative.

Join us on September 25th at 9 am to 2 pm to take a deep dive into how Design Thinking and Service Design have successfully helped to transform the way organizations think about and act with their customers. Listen to our experts talk about increasing profitability by becoming truly customer-oriented. Plus, see how Customer Experience can be enhanced by the latest digital tools and storytelling.

We will show you how CX design can be like child’s play – seriously! Learn how Creative Thinking and LEGO® Serious Play® can be used to construct your customer experience in a radically different way – brick by brick.

Don’t miss this event loaded with eye-opening talks, led by our awarded Finnish expert, CX designer and strategist Sirte Pihlaja from Shirute and Exove Design’s regional director Trina Teo.

The event will be opened by the Ambassador at the Embassy of Finland, Paula Parviainen.

You will also learn from 2 time TEDx speaker, a selected Forbes 30 under 30, Jacqui Hocking from VSStory, how companies and startups scale-up through video and how you can incorporate more storytelling into every step of your customer journey – to attract more customers, inspire employees and grow your business.

We warmly welcome professionals practising B2B or B2C Customer Experience Management in their organizations. Seats are limited, so please sign up soon to attend the event.
Introducing Shirute, coming to SG soon – We want to make people happy
In collaboration with Exove SG – The digital change agent


Sirte Pihlaja              Saku Sairanen

CEO, Shirute Ltd     CEO, Exove Design Ltd

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