The Story and Lessons from a World Class Digital Transformation

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Date(s) - 03/11/2021
6:30 pm - 8:30 pm


Welcome to our hybrid event on Digital Transformation!

This informative, engaging and exclusive keynote shares how DBS Bank transformed from a traditional bank to the world’s best by leveraging digitalization and provides you with hard-won insights, proven practices and relevant anecdotes.

DBS has been awarded the World’s Best Bank for the past three years and ranked among the top10 digital transformations of the past decade by Harvard Business Review.

Under the stewardship of CEO Piyush Gupta, DBS Bank adopted “Making Banking Joyful” as its digitalization strategy in 2014. In their group meeting that year, leaders discussed how nobody wakes up in the morning wanting to do banking. An opportunity was born! By leveraging technology, DBS could make banking invisible to its customers. Making Banking Joyful became a passion that inadvertently turned into a rallying call for a banking industry revolution.

The bank digital transformation focused on three strategic principles, as this keynote accentuates:

  1. Become Digital to the Core
  2. Embed Ourselves in the Customer Journey
  3. Culture by Design and Think Like a Start-Up

Specifically, you will discover how DBS Bank:

· Aligned its digital purpose in a way that inspired everyone.

· Adopted the term “GANDALF” to transform its technology architecture.

· Engaged employees from the start and encouraged innovation through hackathons.

· Put customer journeys at the core of everything the bank does.

· Transformed to a totally data-driven organization.

· Became the first bank in the world to launch an ecosystem platform.

· Adopted agile, DevOps, design thinking, AI, ML and other digital tools.

Woven throughout the keynote are intriguing lessons, best practices and stories stemming from Robin Speculand’s three years of research and interviews for his new book World’s Best Bank: A Strategic Guide to Digital Transformation.

Check the program.

You can join the event either at HUONE or online. For online participants the Zoom link will be sent on November 3, afternoon.

At HUONE there will be a dedicated food & beverage area for fully vaccinated or those who have a negative PET test result (24 hours before the event). HUONE will validate the proof of the vaccination or the test result. There will be no food & beverage served at the event room.

Venue COVID-19 measurements apply.

Book your seat now!

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Robin Speculand passionately lives and breathes strategy implementation. He continually creates new approaches to supporting leaders in transforming their organizations and is one of the world’s most prolific writers on the subject.
Robin has founded three companies, three business associations and is the CEO of Bridges Business Consultancy Int. Singapore Airlines was among the first organizations to embrace this new field and engaged Robin to support its global strategy implementation.
Robin is known for his breakthroughs on implementation methodology and techniques, including the Implementation CompassTM, a proprietary framework built on the eight areas for excellence for execution; Readiness2Execute Assessment; IMPACT, a toolkit for implementing actions in 90 days; Ticking Clock© Model, a framework for digitalizing an organization; Digital Maturity Index, a self-assessment that reveals a person’s level of digital maturity; the Implementation Hub, featuring more than 700 online resources and the 40 Digital Best Practices Benchmark.
Robin also co-founded an online education forum—the Strategy Implementation Institute—that provides leaders with a community, online course and online certification in the field.
In 2015, Robin recognized that implementing digitalization was markedly different than previous strategy implementations. He researched the challenges globally and, in 2018, co-authored the white paper Transforming Your Company into a Digital-Driven Business.
Robin has published five books on strategy implementation including his latest in 2021, World’s Best Bank – A Strategic Guide to Digital Transformation. His pioneering work has been featured in media worldwide, including BBC World and Forbes. He is a TEDx speaker and an educator for Duke CE, IMD, and an adjunct member of Singapore Management University and National University of Singapore. He is an award-winning case writer and a GlobalScot appointed by the First Minister of Scotland.
Outside of work, Robin competes in ironman events around the world and calls Singapore home.